Topic: "What I learned by going Undercover!"  Undercover Boss Rick Arquilla of Roto-Rooter reports from the front line!

Date: Tuesday, August 24, 2010

Time: 3:00 pm central time (do the math for your time zone!) 

Price: FREE

Rick Arquilla took off the suit and put on the work shirt (complete with a first name patch) to learn what really happens on the front line of his company.  He spent time clearing drains and managing customer service calls.  I know Rick as a savvy business executive and the president and chief operating officer of Roto-Rooter Services Company.  He is also a sensitive guy who cares about his team.  He has a lot to share!

Roto-Rooter is North America’s largest provider of plumbing repair and drain service. Rick oversees the operations side of Roto-Rooter’s business and spends much of his time at branch locations working with general and regional managers to ensure that Roto-Rooter is providing top quality plumbing and drain service. Let’s discover what he learned on the front line...undercover!

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We'll discuss...

• You went undercover on Undercover Boss, the hit TV show!  Lessons learned…? Biggest surprise?
• Roto-Rooter launched a green plumbing program this year called ROTOGreen. How will it help homeowners and businesses?
• The evolution of the company...what are the pivot points that have kept Roto-Rooter at the top?
• What advice would you give entrepreneurs with a good business idea?  You have a lot of experience with business owners…what do you look for as a “success characteristic?”  
• What do you go to the WALL about?  What do you always do or never do at Roto-Rooter.  
• What are you concerned about as you look to the future? What gets you excited about the next few years?
• The recession has taken its toll on lots of iconic brands. How has Roto-Rooter fared?
• Congratulations on your 75th anniversary!  What’s next?

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